Learning & Development
and Instructional Design.
I am a trainer and instructional designer whose mission is to develop others and empower them to perform at their best. With eight years experience working both in-person and remote I create and deliver impactful and engaging training with measurable results.
“The more that you read, the more things you will know.
The more that you learn, the more places you’ll go.”
― Dr. Seuss
Skillset:
Training Needs Analysis & Gap Analysis
Instructional Design
Course development
Facilitation (in-person, remote and hybrid)
Blended learning approach:
Instructor-led training
eLearning
Gamification
Supporting resources
Participant driven sessions
Coaching
Working with stakeholders and SMEs
Strategic partner and consultant
Content includes:
Manager & leadership training and coaching
Managing difficult situations and change
Onboarding
Active allyship and unconscious bias
Resilience
Customer Service
Sales
Systems & Tools
Processes & Policies
Career development
Team building and collaboration
Wellbeing
Portfolio
Here is a sample of work I have produced for moo.com and Gousto.
"MOO is an award-winning online print and design company with a simple but ambitious vision: ‘great design for everyone’. MOO prints millions of cards a month, has hundreds of thousands of customers in over 190 countries and has become a much-loved brand with a 70% net promoter rating.”
Gousto is the No.1 recipe box for choice with a vision to be the UK’s most-loved way to eat dinner.
Testimonials
“Lucie is hugely passionate about learning and development. She is key to keeping an L&D team at the cutting edge. Lucie works well cross-functionally, taking business requirements into account to partner with functions and produce true value in the learning opportunities she creates for the individuals she works with.”
“Lucie drove various great Inclusion, Diversity & Belonging initiatives at Gousto. I particularly liked the session she organised on ‘Learning to Use Your Voice’. This was a very inspiring session, and sparked great conversations both during and after the session.”
“Lucie is amazing at all of the skills necessary to be an accomplished trainer, content creator and training strategist but her talents go far beyond the training realm. Lucie has an amazing "can-do" spirit and goes after every challenge with a tremendous force of positive energy so much so that it is hard to imagine that there is anything she can't do. I have seen Lucie succeed in accomplishing large scale projects, implementing new cutting edge software and creating beautiful content from scratch while operating in a very small team with limited resources.”
“This was the BEST training I have ever received for a new job! You guys really set new employees up for success, and I cannot tell you how much I appreciate all of the effort that was clearly put in to developing each training!”
“Lucie was responsible for my training which I can confidently say set me up for success and ensured I was more than prepared in tackling my responsibilities. Lucie is a clear communicator, patient teacher, and an expert in whatever field she takes on.”
“Lucie is reliable and diligent, her work is meticulous and always presented to a very high standard. During our time working together, Lucie consistently sought to better her own learnings and those of our team, through introducing new materials, tools and methods of training. She is innovative, creative and flexible. She is personable, empathetic and attentive, making her a great coach and mentor. Lucie demonstrated time and time again, the ability to adapt to the different needs and learning styles of both new hires and tenured team members alike.”